Return & Exchange

- Items on sale 

- Free items

- Items already exchanged/return against gift cards

- Discontinued items

- You can easily raise a size exchange request by submitting the request under RETURN
& EXCHANGE REQUEST. Enter your order number and email id OR phone number
- Your request will be reviewed by the team and you will be notified via email for the approval or rejection of your request.

•  Buyer needs to self ship the
product at their own cost to the shared warehouse address over mail.

-Please send only those items for which the return request has been approved in the original packaging along with the label . If any other items are handed over, the same will not be our responsibility as the courier partners will deliver us the item for which pickup is arranged.

- Pease do not forget to collect the reverse pickup slip from the courier person as a
proof.

- Once the items gets delivered back to us , the products will undergo a quality check
and credit voucher with a validity of 2 months will be issued to the customer deducting the pickup charge (no refund to original mode of payment ).

- If in any case , team finds out the product to be faulty after reaching the warehouse , team will reject the request and same item will be reshipped back
to the client on their expense only.

- Shipping charges and discount codes are non - refundable in any case. The amount paid for the product will be refunded only ( in form of a coupon code).

Post receiving the coupon code , You need to order your required size by using
the coupon code shared with you . Shipping charge to be borne by the customer
only.

- Please note that the goods are your responsibility until they are returned to our warehouse, any returned item that is not received by kucah.com will be treated as not returned.
- Please ensure to pack it properly. Any damage to the outfit will lead to a rejection of your request

1. Return exceeds the mentioned time limit.
2. Returning Non- KUCAH Items.
3. Return items belong to the NON-EXCHANGEABLE/ RETURNABLE
category.
4. Returning without an application.
5. Not being able to provide the proper proofs wherever required.

- Color variation from product photos.
- Slight design variation from product photos, e.g. print/lace patterns and arrangements.
- Slight size variation of within ± 3cm on measurements.
- Minor imperfections, e.g. loose threads, crease marks, and etc.
- Self-inflicted damage to the product while trying on item.
- Customer's subjective opinions on product quality and
preference.
- Unavailability of any size at the time you placed an order.
- Returning non returnable/exchangeable items.