Return &amp; Exchange

- Making a purchase with KUCAH indicates that you have understood, acknowledged & adhere to agree to the terms & conditions and policies of our website.
- We gladly accept size exchanges / Returns postmarked within 7 days after the date of delivery.
- Courier charges to be borne by the customer only.
- Please note, we do not accept any product/color exchange.
- Returns are accepted only for damaged/defective/wrong item. Package opening video is mandatory for any damaged/wrong/defective case.
- You have to raise a request on the website within 48 hours of delivery or mail us at info@kucah.com
- For size exchange - Customer will receive a credit voucher applicable only on the same product with a validity of two months .
- Size exchange can only be availed once only. Items purchased via gift card / coupon code will not be eligible for a further exchange.
- Accessories ( Footwear , bags , jewellery) aren’t eligible for any return / exchange.
- Damage refers to make up stains, fake tan, perfume, deodorant, washing powder , self inflict while trying on the product and odors on the garment will lead to rejection of the return.
RETURN METHOD AND COST :
- You need to self ship the order . Shipping charges are non - refundable.
- Once the items gets delivered back to us , the products will undergo a quality check and credit voucher with a validity of 2 months will be issued to the customer (no refund to original mode of payment ).
- If in any case , team finds out the product to be faulty after reaching the warehouse , team will reject the request and same item will be reshipped back to the client on their expense only .
- The amount paid for the product will be refunded only ( in form of a coupon code).
- Post receiving the coupon code , You need to order your required size by using the coupon code shared with you . Shipping charge to be borne by the customer only .
- Please note that the goods are your responsibility until they are returned to our warehouse, any returned item that is not received by Kucah will be treated as not returned.
Please Note: KUCAH reserves all the right not to process any exchange request in the following situations:

1. Return Exceeds the mentioned time limit.

2. Returning Non-KUCAH Items.

3. Return items belong to the NON-EXCHANGEABLE/ RETURNABLE category.

4. Returning without an application.

5. Not being able to provide the proper proofs wherever required.

Please note the below reasons are NOT considered faulty:

Color variation from product photos.

Slight design variation from product photos, e.g. print/lace patterns and arrangements.

Slight size variation of within ± 3cm on measurements.

Minor imperfections, e.g. loose threads, crease marks, and etc.

Self-inflicted damage to the product while trying on item.

Customer's subjective opinions on product quality and preference.

Unavailability of any size at the time you placed an order.

Returning non-returnable/exchangeable items

FAQ's

- You can easily raise a size exchange request by submitting the request under RETURN
& EXCHANGE REQUEST. Enter your order number and email id OR phone number
- Your request will be reviewed by the team and you will be notified via email for the approval or rejection of your request.

• Buyer needs to self ship the
product at their own cost to the shared warehouse address over mail.

-Please send only those items for which the return request has been approved in the original packaging along with the label . If any other items are handed over, the same will not be our responsibility as the courier partners will deliver us the item for which pickup is arranged.

- Pease do not forget to collect the reverse pickup slip from the courier person as a
proof.

- Once the items gets delivered back to us , the products will undergo a quality check
and credit voucher with a validity of 2 months will be issued to the customer deducting the pickup charge (no refund to original mode of payment ).

- If in any case , team finds out the product to be faulty after reaching the warehouse , team will reject the request and same item will be reshipped back
to the client on their expense only.

- Shipping charges and discount codes are non - refundable in any case. The amount paid for the product will be refunded only ( in form of a coupon code).

Post receiving the coupon code , You need to order your required size by using
the coupon code shared with you . Shipping charge to be borne by the customer
only.

- Please note that the goods are your responsibility until they are returned to our warehouse, any returned item that is not received by kucah.com will be treated as not returned.
- Please ensure to pack it properly. Any damage to the outfit will lead to a rejection of your request

- Color variation from product photos.
- Slight design variation from product photos, e.g. print/lace patterns and arrangements.
- Slight size variation of within ± 3cm on measurements.
- Minor imperfections, e.g. loose threads, crease marks, and etc.
- Self-inflicted damage to the product while trying on item.
- Customer's subjective opinions on product quality and
preference.
- Unavailability of any size at the time you placed an order.
- Returning non returnable/exchangeable items.